Terms of use

I. Basic provisions

1. These general business conditions (hereinafter referred to as "business conditions") are issued in accordance with § 1751 et seq. Act No. 89/2012 Coll., the Civil Code (hereinafter the "Civil Code")

The company Dr. Entner

Tereza Cuceová, VAT: 09980091, with registered office: Náměstí Svatopluka Čecha 12, Prague 10, 101 00

Štěpánka Trojanová,VAT: 09976540, with registered office: U lesa 84, Nové Jirny, 250 90

contact detais:

email: info@entner.cz

phone: 723 066 315

www.drentner.cz

(hereinafter referred to as the "seller")

2. These terms and conditions govern the mutual rights and obligations of the seller and a natural person who enters into a purchase agreement outside his business as a consumer or within his business (hereinafter "buyer") through a web interface located on the website available at www.drentner.cz (hereinafter referred to as the "online store").

3. The provisions of the terms and conditions are an integral part of the purchase agreement. Deviating provisions in the purchase contract take precedence over the provisions of these terms and conditions.

4. These terms and conditions and the purchase agreement are concluded in the English language.

5. In case of discrepancies between the CZ and EN versions of the conditions, the CZ always applies.

II. Information about products and prices

1. Information about the products, including the prices of individual products details and benefits are written in the online store catalog. The prices of the goods are stated including value added tax- All related fees and costs for the return of the goods, if these goods cannot be returned by the usual postal route will fully cover customer. The prices of the goods remain valid as long as they are displayed in the online store. This provision does not preclude the conclusion of a purchase contract under individually agreed conditions.

2. All presentation of goods placed in the online store catalog is an informative and the seller is not obliged to enter into a purchase agreement regarding these products.

3. Information on the costs associated with the packaging and delivery of goods is published in the online store. Information on costs associated with the packaging and delivery of goods listed in the online store is valid only in cases where the goods are delivered within the territory of the Czech Republic.

4. Any discounts on the purchase price of the goods cannot be combined with each other, unless the seller agrees otherwise with the buyer.

III. Order and concluding a purchase contract

1. The costs incurred by the buyer in the use of means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls), shall be borne by the buyer himself. These costs do not differ from the basic rate.

2. The buyer orders the products in the following ways::

• through his customer account, if he has previously registered in the online store,

• by filling in the order form without registration.

3. When placing an order, the buyer chooses the goods, the number of goods, the method of payment and delivery. The maximum possible quantity for an order through the e-shop www.drentner.cz is 10 pcs. When selling more pieces, it is possible to place an order in the e-shop, but the seller reserves the right to confirm or reject it.

4. Before sending the order, the buyer is allowed to check and change the data he entered in the order. The buyer sends the order to the seller by clicking on the "Send order" button. After this order confirmation, it is no longer possible to make any changes to the order form. The data listed in the order they are deemed correct by the seller. The condition for the validity of the order is the completion of all mandatory information in the order form and confirmation from the buyer that he has read these terms and conditions. Each order must include a contact telephone number so that the Seller and the carrier can contact the Buyer. Goods can only be ordered by adults, ie people who have reached the age of 18.

5. Immediately after receiving the order, the seller will send the buyer a confirmation of receipt of the order to the email address that the buyer entered when ordering. This confirmation is considered as the conclusion of the contract. The current business conditions of the seller are attached to the confirmation. The purchase contract is concluded by confirming the order by the seller to the buyer's email address.

6. In case that any of the requirements specified in the order cannot be met by the seller, he will send the amended offer to the buyer's email address. The amended offer is considered a new draft of the purchase contract and in such a case the purchase contract is concluded by the buyer's confirmation of acceptance of this offer to the seller to his email address specified in these terms and conditions.

7. All orders accepted by the seller are binding. The buyer can cancel the order until the buyer receives a notification of receipt of the order by the seller. The buyer can cancel the order by phone at the phone number or email of the seller specified in these terms and conditions. The Seller reserves the right to refuse to process any order received from the Buyer if it is in conflict with these terms and conditions or generally binding legal regulations, or if the Seller has a reasonable suspicion of circumvention.

8. In the case that there is an obvious technical error on the part of the seller when stating the price of goods in the online store or during ordering, the seller is not obliged to deliver the goods to the buyer at this obviously wrong price, even if the buyer was sent an automatic confirmation of receipt. under these terms and conditions. The seller informs the buyer of the error without undue delay and sends the amended offer to the buyer to his email address. The amended offer is considered a new draft of the purchase contract and in such a case the purchase contract is concluded by a confirmation of acceptance by the buyer to the email address of the seller.

IV. Customer's account

1. Based on the buyer's registration made in the online store, the buyer can access his customer account. The buyer can order goods from his customer account. The buyer can also order goods without registration.

2. When registering in the customer's account and when ordering goods, the buyer is obliged to state all data correctly and truthfully. The buyer is obliged to update the data specified in the user account upon any change. The data provided by the buyer in the customer's account and when ordering goods are considered correct by the seller.

3. Access to the customer account is secured by username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his customer account. The seller is not responsible for any misuse of the customer account by third parties.

4. The buyer is not entitled to allow the use of the customer account to third parties.

5. The seller may cancel the user account, especially if the buyer no longer uses his user account or if the buyer violates its obligations under the purchase agreement or these terms and conditions.

6. The buyer acknowledges that the user account may not be available around the clock, especially with regard to the necessary maintenance of hardware and software equipment of the seller, or. necessary maintenance of third party hardware and software.

V. Payment terms and delivery 

1. The buyer can pay the price of the products and any costs associated with the delivery of the products according to the purchase contract in the following ways:

• bank transfer to the seller's bank account No. 2901960614/2010, Fio bank,
• payment by card,

2. Together with the purchase price, the buyer is obliged to reimburse the seller for the costs associated with the packaging and delivery of goods in the agreed amount. Unless expressly stated otherwise below, the purchase price also includes the costs associated with the delivery of goods.
3. In the case of non-cash payment, the purchase price is payable within 5 days of concluding the purchase contract.
4. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's bank account.
5. The seller does not require any advance payment or other similar payment from the buyer. Payment of the purchase price before sending the goods is not a deposit.
6. The delivery to the buyer:

• to the address specified by the buyer of the order
• by means of a dispatch to the dispatch address specified by the buyer,

7. The choice of delivery method is made during the ordering of goods.

8. The costs of delivery of goods within the Czech Republic and depending on the method of dispatch and receipt of goods are specified in the buyer's order and in the order confirmation by the seller. If the mode of transport is contracted on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this mode of transport. These are mainly shipments that the buyer wants to send abroad. The seller reserves the right not to send the goods outside the Czech Republic.

9. If the seller is obliged under the purchase contract to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery. In the event that for reasons on the part of the buyer it is necessary to deliver the goods repeatedly or in another way than stated in the order, the buyer is obliged to pay the costs associated with repeated delivery of goods, respectively. costs associated with another method of delivery.

10. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in case of any defects immediately notify the carrier. In the case of finding a violation of the packaging indicating unauthorized entry into the shipment, the buyer does not have to take over the shipment from the carrier.

11. The seller will issue a tax document - invoice to the buyer. The tax document is sent to the buyer's email address.

12. The buyer acquires ownership of the goods by paying the full purchase price for the goods, including delivery costs, but first by taking over the goods. Liability for accidental destruction, damage or loss of the goods passes to the buyer at the time of receipt of the goods or the moment when the buyer was obliged to take over the goods, but did not do so in violation of the purchase contract.

VI. Withdrawal from the contract

1. A buyer who has concluded a purchase contract outside his business as a consumer has the right to withdraw from the purchase contract.

2. The withdrawal period is 14 days

• from the date of receiving of the goods,

3. The buyer cannot, withdraw from the purchase contract:

• the provision of services, if they have been fulfilled with his prior express consent before the expiry of the withdrawal period and the seller has informed the buyer before concluding the contract that in such a case he has no right to withdraw from the contract,

• on the supply of goods or services, the price of which depends on the fluctuations of the financial market independently of the will of the seller and which may occur during the period for withdrawal from the contract,

• On the delivery of goods that have been modified according to the wishes of the buyer or for his person,

  delivery of goods in a closed package, which the buyer removed from the package and for hygienic reasons it is not possible to return,

• in other cases specified in § 1837 of the Civil Code.

4. In order to comply with the withdrawal period, the buyer must send a withdrawal form within the withdrawal period. Due to the nature of the goods, the contract can be withdrawn only if the goods are returned in undamaged packaging.

The form can be downloaded here: Formulář pro odstoupení od smlouvy

5. To withdraw from the purchase contract, the buyer can use the standard withdrawal form provided by the seller. Withdrawal from the purchase contract will be sent by the buyer to the email or delivery address of the seller specified in these terms and conditions. The seller will confirm to the buyer the receipt of the form without delay.

6. The buyer who withdraws from the contract is obliged to return the goods to the seller within 14 days of withdrawal from the contract to the seller. The buyer bears the costs associated with returning the goods to the seller, even if the goods can not be returned due to their nature by regular mail.

7. If the buyer withdraws from the contract, the seller will return to him immediately, but no later than within 14 days of withdrawal from the contract, all funds, including delivery costs, which he received from him, in the same way. The seller will return the received funds to the buyer in another way only if the buyer agrees and if he does not incur additional costs.

8. If the buyer has chosen other than the cheapest method of delivery of goods offered by the seller, the seller will reimburse the buyer the cost of delivery of goods in the amount corresponding to the cheapest offered method of delivery of goods.

9. If the buyer withdraws from the purchase contract, the seller is not obliged to return the received funds to the buyer before the buyer hands over the goods or proves that he sent the goods to the seller.

10. The buyer must return the goods to the seller undamaged, unworn and uncontaminated and, if possible, in the original undamaged packaging. The seller is entitled to unilaterally set off the right to compensation for damage to the goods against the buyer's right to a refund of the purchase price.

11. The Seller is entitled to withdraw from the purchase contract due to the sale of stock, unavailability of goods, force majeure and, as a result, directly or indirectly caused damage to the Buyer. The seller is also entitled to withdraw from the purchase contract if the manufacturer, importer or supplier of the goods has interrupted the production or import of the goods. The seller immediately informs the buyer via the email address specified in the order and returns within 14 days of notification of withdrawal from the purchase contract all funds, including delivery costs received from him under the contract, in the same way or in the manner specified by the buyer.

 

VII. Rights from defective performance and the possibility of complaints

1. The seller responds to the buyer that the goods are free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time the buyer took over the goods:

• the goods have the characteristics agreed upon by the parties and, in the absence of an agreement, have the characteristics described or expected by the buyer or manufacturer, having regard to the nature of the goods and the advertising made by them,

• the goods are fit for the purpose stated by the seller for their use or for which goods of this kind are usually used,

• the goods are in the appropriate quantity, measure or weight and the goods comply with the requirements of legal regulations.

2. Where the goods sold, their packaging, instructions accompanying the goods or advertising in accordance with other legislation indicate the period during which the goods may be used, the provisions of the quality guarantee shall apply. As a guarantee of quality, the seller undertakes that the goods will be fit for normal use for a certain period of time or that they will retain their usual properties. If the buyer has rightly accused the seller of a defect in the goods, the period for exercising the rights from the defective performance or the warranty period does not run for the period during which the buyer cannot use the defective goods.

3. The provisions of the preceding paragraph of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which a lower price has been agreed, to wear and tear caused by its normal use, to used goods for a defect corresponding to the degree of use or wear the goods had when taken over by the buyer. , or if it follows from the nature of the goods. The right of defective performance does not belong to the buyer, if he knew before taking over the goods that the goods were defective, or if the buyer himself caused the defect.

4. In caset of a defect, the buyer may submit a complaint to the seller and request:

• exchange for new goods,

• a reasonable discount from the purchase price,

• withdraw from the contract.

6. The buyer has the right to withdraw from the contract:

• if the goods have a substantial defect,

• if there has been a material breach of contract

7. Substantial breach of contract is significant of which the breaching party already knew or should have known at the time the contract was concluded that the other party would not have entered into the contract if it had foreseen such breach.

8. In the case of a defect that means a minor breach of contract (regardless of whether the defect is remediable or irremediable), the buyer is entitled to rectify the defect or a reasonable discount on the purchase price.

9. If a remediable defect has occurred repeatedly (usually a third claim for the same defect or a fourth for different defects) or the goods have a large number of defects (usually at least three defects at the same time), the buyer has the right to claim a discount on the purchase price, exchange goods or withdraw from contracts.

10. When making a complaint, the buyer is obliged to inform the seller which law he has chosen. The buyer is obliged to attach a completed complaint form to the claimed goods. The form can be downloaded here: Complain form.

    A change of option without the seller's consent is only possible if the buyer has requested a correction of the defect, which proves to be irremediable. If the buyer does not choose his right from a material breach of contract in time, he has the same rights as in the case of a minor breach of contract.

11. If the exchange of goods is not possible, upon withdrawal from the contract, the buyer may demand a refund of the purchase price in full.

12. If the seller proves that the buyer knew about the defect of the goods before taking over or caused it himself, the seller is not obliged to comply with the buyer's claim.

13. The buyer cannot claim discounted goods for the reason for which the goods are discounted.

14. The seller is obliged to accept the complaint in person at the registered office or place of business, always by prior arrangement. Complaints via mail or another shipping company are preferred. The seller is obliged to issue a written confirmation to the buyer about when the buyer exercised the right, what is the content of the complaint and what method of handling the complaint the buyer requires, as well as confirmation of the date and method of handling the complaint or written justification.

15. The seller or an employee authorized by him will decide on the complaint immediately, in complex cases within three working days. This period does not include the time appropriate to the type of product or service required for a professional assessment of the defect. Complaints must be settled immediately, no later than 30 days from the date of the complaint, unless the seller agrees with the buyer on a longer period. The expiration of this period in vain is considered a material breach of contract and the buyer has the right to withdraw from the purchase contract. The moment of the buyer's will (the exercise of the right from defective performance) to the seller is considered to be the moment of the complaint.)

16. The seller informs the buyer in writing about the result of the complaint. If you do not provide or refuse to provide the Buyer with your contact details (telephone contact or e-mail), then you understand that you will be interested in settling the complaint within the statutory time limit and if you do not do so, you must bear the consequences that for you they flow from your inaction in this direction.

17. The right of defective performance does not belong to the buyer, if the buyer knew before taking over the thing that the thing has a defect, or if the buyer caused the defect himself.

18. In the case of a justified complaint, the buyer has the right to reimbursement of purposefully incurred costs incurred in connection with the complaint. The buyer can exercise this right from the seller within one month after the expiration of the warranty period, otherwise the court does not have to grant it.

19. The buyer has the choice of the method of complaint.

20. Complained products cannot be sent cash on delivery. Products sent in this way will not be accepted. The money for the returned goods or for the goods legitimately claimed will be returned to the Buyer without delay to the communicated bank account upon receipt of the goods and acknowledgment of the complaint.

21. The rights and obligations of the contracting parties regarding the rights arising from defective performance are governed by Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code and Act No. 634/1992 Coll., On Consumer Protection.

22. Other rights and obligations of the parties related to the seller's liability for defects are regulated by the seller's complaint procedure.

 

VIII. Delivery

1. The Contracting Parties may send all written correspondence to each other by electronic mail.

2. The buyer delivers correspondence to the seller to the email address specified in these terms and conditions. The seller delivers correspondence to the buyer to the email address specified in his customer account or in the order.

 IX. Personal data

1. All information you provide in our cooperation is confidential and we will treat it as such. If you do not give us written permission, we will not use your data in any way other than for the purpose of performance under the contract, except for the email address to which commercial communications may be sent to you, as this is permitted by law unless you refuse. These communications may only concern similar or related goods and may be unsubscribed at any time in a simple manner (by sending a letter, email or by clicking on a link in the commercial communication). The e-mail address will be kept for this purpose for a period of 3 years from the conclusion of the last contract between the contracting parties.

2. For more information on privacy, please visit Private policy 

 X. Out - of - court dispute resolution

 

1. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, Internet address: https://adr.coi.cz/cs, is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under the purchase agreement.

2. European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Internet address: http://www.evropskyspotrebitel.cz is a contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (Online Consumer Dispute Resolution Regulation).

3. The seller is entitled to sell goods on the basis of a trade license. The trade license control is performed by the relevant trade licensing office within its competence. The Czech Trade Inspection Authority, to a limited extent, supervises compliance with Act No. 634/1992 Coll., On Consumer Protection.

 XI. Final Statement

1. All agreements between the seller and the buyer are governed by the laws of the Czech Republic. If the relationship established by the purchase agreement contains an international element, then the parties agree that the relationship is governed by the law of the Czech Republic. This does not affect the consumer's rights under generally binding legislation.

2. In relation to the buyer, the seller is not bound by any codes of conduct in the sense of the provisions of § 1826 par. e) of the Civil Code.

3. All rights to the seller's website, in particular the copyright to the content, including page layout, photos, films, graphics, trademarks, logos and other content and elements, belong to the seller. It is forbidden to copy, modify or otherwise use the website or any part thereof without the consent of the seller.

4. The seller is not responsible for errors caused by third party interventions in the online store or as a result of its use contrary to its purpose. Seller is also not responsible for any inaccuracies, inaccuracies or omissions regarding the information available on the relevant websites. When using the online store, the buyer may not use procedures that could adversely affect its operation and may not perform any activity that could allow him or third parties to interfere or use the software or other components that make up the online store and use the online store, or its parts or software in such a way that would be contrary to its purpose or purpose.

5. The buyer hereby assumes the risk of a change of circumstances in the sense of § 1765 paragraph 2 of the Civil Code.

6. The purchase contract, including business conditions, is archived by the seller in electronic form and is not accessible.

7. The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.

8. A sample form for withdrawal from the contract is attached to the terms and conditions.

These business conditions take effect on 1 May 2021

 

We are not VAT payers.